Booking Confirmation & Payments

• All provisional bookings are held for a maximum of fourteen (14) days and will be automatically released if not confirmed in writing.
• A non-refundable deposit of 25% per person is required to confirm a booking.
• Full payment is due 65 days prior to travel.
• Bookings confirmed within 65 days of travel require full payment (100%) at the time of confirmation.
• All payments must be made free of bank charges; any applicable charges are to be borne by the payer.
• No amendments or cancellations will be accepted without written notification.

Cancellation Policy

The following cancellation fees apply:

• 25% cancellation fee from confirmation up to 70 days prior to travel
• 75% cancellation fee from 69 to 45 days prior to travel
• 100% cancellation fee from 44 days prior to travel and for no-shows

Travel & Medical Insurance

Comprehensive travel and medical insurance is a mandatory condition of travel. This must include, but is not limited to:

• Trip cancellation or curtailment
• Emergency evacuation
• Medical expenses and repatriation
• Loss, theft or damage to personal belongings

Saguni Group Lodges & Safaris accepts no responsibility for any costs incurred as a result of inadequate or absent insurance coverage.

Travel Documentation

It is the sole responsibility of the traveller and/or their travel agent to ensure that all required travel documentation is valid and obtained prior to travel, including passports, visas, unabridged birth certificates (where applicable), and vaccination certificates.

Passports must:

• Be valid for at least six (6) months beyond the intended date of departure
• Contain a minimum of three (3) blank pages

Health & Vaccinations

Travellers should consult a medical professional or travel clinic prior to departure to confirm recommended vaccinations. Proof of Yellow Fever vaccination is required if transiting through, or travelling from, a designated Yellow Fever risk country.

Light Aircraft Transfers

Certain itineraries may include transfers by light aircraft. Due to safety and weight distribution requirements, accurate body weight and height details must be provided at the time of booking. Luggage restrictions apply and soft-sided bags are required.

Rate Changes

Saguni Group Lodges & Safaris reserves the right to adjust rates in the event of increases in fuel costs, air transfer tariffs, conservation or park fees, or significant exchange rate fluctuations.

Liability & Indemnity

Saguni Group Lodges & Safaris shall not be held liable for events beyond our reasonable control, including but not limited to force majeure, natural disasters, political unrest, health risks, or airline schedule changes. Guests are required to raise any concerns during their stay directly with lodge management.

All terms and conditions are governed by the laws of the Republic of Botswana and are subject to change without prior notice.